WaliChat - WhatsApp Multi-Agent platform + API for

What is WaliChat?

WaliChat is a business communication platform designed to optimize and streamline interactions through WhatsApp. It provides a range of features specifically tailored for teams and developers, enabling businesses to enhance customer support, automate messaging, and integrate with existing workflows. By offering both multi-user collaboration and developer-friendly APIs, WaliChat makes managing customer interactions more efficient and scalable.

How It Works

WaliChat allows multiple team members to engage with customers through one or more WhatsApp numbers, ensuring that customer inquiries are addressed promptly. The platform also provides an extensive API and webhook support, enabling businesses to automate responses, schedule messages, and integrate WhatsApp communication with their existing CRM or software solutions.

Key Features

• Multi-User Live Chat
  WaliChat enables businesses to assign multiple agents to manage WhatsApp conversations efficiently. This ensures a seamless customer support experience, preventing communication bottlenecks and improving response times.
• Full-Featured API and Webhooks
  Businesses can leverage WaliChat’s API and webhook functionalities to automate communication processes. This includes setting up scheduled messages, integrating with CRM systems, and even deploying AI-powered chatbots to handle inquiries automatically.
• CRM and Software Integration
  WaliChat is built to work with existing CRM solutions, enabling businesses to track customer interactions, add notes, categorize conversations, and improve workflow automation.
• Message Automation and Scheduling
  With WaliChat, businesses can set up predefined responses, schedule promotional or transactional messages, and ensure that customers receive timely updates without manual intervention.

Use Cases

• Customer Support Teams
  WaliChat is an ideal solution for businesses looking to provide real-time support via WhatsApp. Multiple agents can manage inquiries, ensuring no customer is left unattended.
• Marketing and Sales Automation
  Companies can use WaliChat to schedule promotional messages, follow up with leads, and automate customer engagement. By integrating with CRM platforms, businesses can create personalized messaging strategies to improve conversion rates.
• E-Commerce and Order Management
  Businesses in the e-commerce sector can use WaliChat to handle customer queries related to orders, deliveries, and returns. Automated responses help reduce response times and improve customer satisfaction.