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SurveySensum

SurveySensum - SurveySensum is a leading customer feedback platform.

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SurveySensum is a customer feedback platform that helps businesses gather insights from their customers. They offer a variety of services, including consulting, survey creation, and data analysis. They work with businesses of all sizes and in a variety of industries.
Compatibility

SurveySensum is compatible with the following platforms and devices:

  • Windows
  • Web-Based
Integrations

SurveySensum can be integrated with the following third-party platforms and tools:

  • PayPal
  • ProfitWell
  • Stripe
  • ChatGPT
  • Google Bard
  • Power Automate
  • Zapier

* For the complete list of available integrations visit SurveySensum website.
Subscription Types

SurveySensum offers the following subscription types:

  • Freemium
  • Paid

Billing options include the following:

  • Monthly
  • Annually

Membership packages:

There are 1 membership packages at SurveySensum.
  • API is Available.
  • Community Hub is Available.

SurveySensum Review: An In-Depth Overview

ai customer insights customer experience customer feedback platform customer insights

SurveySensum is an AI-enabled customer feedback platform designed to help businesses collect, analyze, and act on customer feedback to drive revenue growth. Its user-friendly interface and exceptional support make it a preferred choice for both beginners and seasoned professionals. The platform serves various industries, including B2B, SaaS, telecommunications, and non-banking financial companies (NBFCs).

How It Works

SurveySensum offers a comprehensive customer experience (CX) service that goes beyond traditional feedback tools. Seasoned CX professionals provide end-to-end guidance, assisting businesses through the entire process—from survey creation to detailed analysis. This support enables companies to extract valuable action plans and close the feedback loop in real time.

Use Cases

  • Customer Experience Management: Businesses utilize SurveySensum to measure and improve Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics, leading to enhanced customer loyalty and retention.
  • Market Research: The platform facilitates quick online surveys for marketing and insights teams, enabling them to gather real-time consumer feedback efficiently.
  • Employee Engagement: Organizations employ SurveySensum's employee feedback tools to assess and boost workplace satisfaction, contributing to higher productivity and morale.

Products

SurveySensum provides a range of products tailored to diverse business needs:

  • NPS, CES, CSAT Survey Software: Tools to measure customer loyalty, effort, and satisfaction.
  • Website and In-App Feedback Tools: Features to collect user feedback directly from websites and applications.
  • Employee Feedback Tool: A solution designed to gather and analyze employee insights.
  • Survey Builder and Distribution Tools: Intuitive interfaces for creating surveys and distributing them across multiple channels.
  • Survey Dashboard Tool: A centralized dashboard for monitoring survey responses and metrics.

Top Features

  1. AI-enabled platform for in-depth customer feedback analysis.
  2. Comprehensive CX consulting services for end-to-end support.
  3. Real-time feedback collection across multiple channels.
  4. User-friendly survey creation and distribution tools.
  5. Advanced analytics for actionable insights.
  6. Dedicated tools for measuring NPS, CES, and CSAT metrics.
Noteworthy

Features & Highlights

  • Transparent and affordable pricing
  • Unique survey links
  • Real-time customizable dashboards
  • Integrations (along with data import)
  • On-site support
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