What Is It?
LiveChat is an extensive customer support
tool that helps you manage your team and messaging channels whilst engaging
customers and increasing sales. While the system works great with human
customer support agents, there is also an AI support agent option that provides
optimal assistance 24/7. There are even filtering, archiving, and analytical
tools that help you take your customer support to the next level. Join us on
this quick dive into LiveChat and see how this AI-powered customer support
agent can propel your business forward.
How It Works
Adding LiveChat and its various features to
your site is incredibly straightforward. All you have to do is open up your
website manager or code editor and inject a simple code snippet. The latter
integrates LiveChat into your application and connects it to your dashboard.
There you can manage customer inquiries directly, delegate them to your team,
leave them up to an AI, or even audit your efficiency and conversion.
Use Cases
Building solutions that manage customer
queries and allow your customer support department to do its thing is
incredibly time-consuming and expensive. LiveChat takes care of this concern by
integrating directly into your website and connecting your team with customers.
Moreover, it offers analytical tools that help you determine the efficiency of
individual support agents and your team as a whole.
Products
Customer Support
LiveChat helps you streamline your customer
support by sharing updates, asking questions, and expediting interactions.
There are also automated and interactive greetings based on user locations and
visited pages. Said information is easily accessible to customer support
agents, that can then provide better support. You can, alternatively, leave
these tasks to a 24/7 AI chatbot.
Sales and Marketing
This LiveChat tool syncs customer data with
your favorite tools without you having to export a thing. Moreover, it allows
you to customize widgets, recommend products and make announcements based on
your visitors’ behavior. You can even leave the entire marketing process up to
an AI assistant that works 24/7.
Enterprise
Larger businesses require customizations to
LiveChat’s features, which is where the Enterprise product comes in. The latter
allows you to interact with customers at scale on multiple channels, all from
one endpoint.
Accessibility and Developer Options
Third-Party Integrations
LiveChat integrates seamlessly with over
200 applications, such as Dropbox, Whatsapp, Slack, Instagram, and others. Its
most amazing integration is with ChatBot since it allows you to have an AI
customer support agent.
API Options
There are multiple APIs and SDKs for
LiveChat’s solutions, such as Agent Chat API, Customer Chat API, Chat Widget JS
API, and Configuration API.
Browser Extensions
LiveChat plugs into your website, so
browser extensions are completely out of the picture.
Compatibility
You can use the LiveChat App with your web
browser, Windows, Android, iOS, or Mac device.
Community
LiveChat has vibrant communities on
Twitter, LinkedIn, Facebook, YouTube, Instagram, Pinterest, Dribble and even
GitHub. The latter boasts clear instructions for their APIs and your
widget-building projects.
