AfterShip presents itself as a complete post-purchase solution, focusing on enhancing the customer journey from shipment tracking to returns and everything in between. The platform is designed to optimize post-purchase retention, a critical aspect of e-commerce customer relationship management.
One of the key offerings of AfterShip is proactive shipment tracking, which aims to delight customers and reduce the need for them to ask, “Where is my order?” (WISMO). This feature includes a branded tracking page, a shipment visibility dashboard, and exception reporting to keep both customers and businesses informed about the delivery status.
In addition to tracking, AfterShip offers a returns automation system. This system is designed to provide a positive experience for returns and exchanges, optimize return costs, and retain more revenue. It includes features like a branded returns page, exchange options for other items, and rule-based automation.
Another significant aspect of AfterShip is its warranty automation. This feature eliminates manual processes, enhances the customer experience, and unlocks product insights. It offers a branded warranty page, product recall management, and omnichannel warranty claims.
AfterShip also includes shipping protection to capture lost revenue, drive customer satisfaction, and optimize claims operations. This protection has a high claim-success rate and can be included at cart or checkout, supported by a claim management portal.
The platform provides AI-powered delivery date estimates (EDD), which are designed to drive conversion, set customer expectations, and offer peace of mind. This includes street-level predictions, an on-time performance dashboard, and EDD visibility on the checkout page.
Shipping management is another critical feature, facilitating fulfillment, reducing costs, and simplifying shipment management across various carriers. This includes label generation, real-time rate calculation, and automated shipping workflows.
For businesses focusing on sustainability, AfterShip offers carbon emissions reports with an SGS-certified methodology, real miles traveled data, and smart shipment mapping to improve brand perception regarding environmental responsibility.
AfterShip also features an AI-powered email parser for smart data extraction, providing high accuracy and improving customer experience. This parser supports most email services and offers automatic data enrichment with brand-specific data.
The platform boasts seamless integration capabilities, with scalable APIs for developers, over 1,126 carrier integrations, and 70 technology partners. This makes it easy to integrate with major eCommerce platforms and apps.
In terms of security and privacy, AfterShip is SOC 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring top-notch data security and privacy standards.
AfterShip is built for global brands and retailers, with a diverse team spread across eight global offices, including 450 employees, 66% of whom are engineers. The platform is used by over 17,000 paid customers and has tracked over 4.4 billion shipments in 133 countries, engaging 372 million consumers.
To get started with AfterShip, businesses can connect with post-purchase experts and set up the service in just 30 minutes, transforming their customer journey post-purchase. The platform's extensive suite of tools and features, combined with its robust integration and security capabilities, makes it a comprehensive solution for businesses looking to enhance their post-purchase customer experience.
