When it comes to running outbound calling campaigns in outbound call centers – whether it’s for lead generation, telemarketing, or proactive customer support – nothing beats the efficiency of auto dialing software. Auto dialers, or sales dialers, can automate the entire process of making outbound phone calls, eliminating the need for your sales reps to do it manually and saving them a great deal of time and effort. And when combined with AI-driven features and capabilities, these solutions can dramatically improve the efficiency of your outbound calling efforts.
Below, we’ve listed the top five AI auto dialer software solutions, along with core features and pros and cons, to help you make a more informed decision if you are looking for an efficient AI dialer tool for your outbound sales team.
What Exactly is AI Dialer Software?
While first auto dialing solutions would simply automatically dial numbers from predefined contact lists, helping agents save time – modern, sophisticated AI dialing solutions can actually do much more than that. Built-in AI features ensure these dialers are able to skip busy tones, disconnected numbers, and answering machines, connecting agents only to answered calls, helping you reduce idle times, increase agent talk times, and improve the operational efficiency of your outbound call center.
Some solutions can also sort and prioritize leads and intelligently distribute them to the best-suited agents, ensuring the maximum efficiency of your outbound calling campaigns. Various AI dialer solutions, of course, may differ in the features and capabilities they offer. The following overview of the top five AI dialing tools will give you a deeper understanding of what solution would be the best fit for your sales team.
Top 5 Best AI Dialer Software Tools for Outbound Sales Teams
VoiceSpin AI predictive dialer is one of the most advanced solutions in the market. The dialer filters out disconnected numbers, answering machines, and voicemails, connecting your reps only to answered calls. The predictive engine initiates multiple calls per agent simultaneously based on real-time and historical metrics, ensuring the agent is connected to the next call as soon as they complete their current interaction. That helps you minimize idle times and maximize talk times, making it an excellent solution for high-velocity sales teams. Besides, the dialer intelligently scores leads and agents and connects leads to the best-suited sales reps based on the probability of making a successful sale, helping you improve conversions.
Features:
- Predictive dialing
- Intelligent lead distribution
- Local caller ID
- Voicemail drop
- Spam detection
- Call recording and real-time monitoring
- Reporting and analytics
Pros:
- Allows you to purchase numbers from 160+ countries and display local numbers when calling prospects, increasing your call connection rates.
- DNC/DND list filtering helps you remain compliant when running outbound calling campaigns.
- Integrates with 50+ CRM systems, including Zoho, Salesforce, HubSpot, and Pipedrive, enabling agents to make outbound calls right from the CRM interface.
Cons:
- VoiceSpin may take longer to set up compared to other solutions.
- AI predictive auto dialer is not available in the basic plan.
Learn more about VoiceSpin in this extended overview.
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DialerAI
DialerAI is an auto dialing solution designed for businesses that want to use the dialer system internally or offer the service to their customers. It supports both cloud-based and on-premises versions. With DialerAI, you can run outbound calling campaigns, voice broadcasting, and SMS broadcasting campaigns, or use outbound IVR for marketing, political campaigning, and surveys using pre-recorded or synthesized voices. What’s distinctive about DialerAI is that it offers multi-tenant support, meaning the dialer can be used by multiple customers, each running their own broadcasting campaigns on the same platform.
Features:
- Predictive dialing
- Press-1 campaigns
- Voicemail detection
- Voice and SMS broadcasting
- Interactive outbound IVR
- Campaign analytics
- API developer support
Pros:
- DialerAI allows you to use your own VoIP provider to get the best possible value for money.
- Allows you to add contacts to the DNC list automatically to ensure you comply with regulations.
- With white labeling, you can add your logo to ensure the solution matches your corporate image.
Cons:
- Lacks some basic features like local caller ID, live call monitoring, and call recording.
- No integration options with CRM systems and other third-party apps.
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Talkdesk Dialer
Talkdesk Dialer is an auto dialing solution that supports multiple dialing modes, including power dialing, predictive dialing, progressive dialing, and preview dialing. It offers advanced list management and campaign management capabilities, enabling you to configure and run efficient outbound calling campaigns, maximizing your contact rates. The AI-driven answering machine detection algorithm enables the dialer to skip answering machines and connect agents only to calls answered by humans. With the Talkdesk Dialer, you can also define the best time to reach out to your audience to stay compliant and productive.
Features:
- Answering machine detection
- List management
- Campaign management
- Multiple dialing modes
- Branded caller ID
- Automated SMS notifications
- Advanced reporting
Pros:
- Enables you to display your company’s name, logo, verified call badge, and reason for call on caller ID, improving your call answer rates.
- Allows you to engage proactively with your audience through automated event-triggered SMS notifications.
- Supports compliance with major regulatory requirements, including OfCom, TCPA, and TSR.
Cons:
- Though Talkdesk Dialer seamlessly integrates with Salesforce, it lacks integration options with other CRM systems.
- Offers a rather limited feature list compared to other competing solutions.
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Dialer360
Dialer360 is a cloud-based auto dialing system that offers predictive dialing and automated outbound IVR and voice broadcasting that auto dials numbers, interacts with prospects in a human tone utilizing AI and NLP (Natural Language Processing), and transfers qualified prospects to a live agent. The dialer offers both basic and advanced features, including answering machine detection, local caller ID, call recording, real-time agent status boards, caller ID reputation protection, and more. Additionally, the dialer integrates with CRM systems, allowing you to manage your calling campaigns right from your CRM.
Features:
- Predictive dialing
- Ringless voicemail
- Local caller ID
- Caller ID reputation score
- DNC list filtering
- Answering machine detection
- Real-time reporting and analytics
Pros:
- Allows you to call prospects or customers from local numbers, increasing your call pick up rates.
- Automated time zone management ensures agents know when to call which state and when not to call any other state due to time zone restrictions.
- Offers integrations with leading CRM systems like Salesforce, Pipedrive, Zendesk, and Zoho.
Cons:
- The outbound dialing rate to the US is a bit expensive based on user reviews.
- The dialer lacks automation features, according to users.
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PhoneBurner
PhoneBurner is a popular auto dialing solution that offers power dialing and a wide range of features, including automatic lead distribution, local caller ID, voicemail drop, call transfer, call recording, call tracking, real-time call monitoring, and workflow automation capabilities. You can also use branded caller ID as a separate add-on that gives you control over what your prospects see when you call, helping you improve call answer rates on your outbound calling campaigns. Besides that, PhoneBurner is known for its integration capabilities, allowing you to integrate the dialer solution with your favorite CRM system.
Features:
- Power dialing
- Automated lead distribution
- Local caller ID
- Voicemail drop
- Call recording
- Real-time call monitoring
- Call tracking and analytics
Pros:
- Allows you to purchase local numbers and leverage branded caller ID to improve your call connection rates.
- Offers integrations with popular CRM systems, including Zoho, Salesforce, HubSpot, Pipedrive, and others.
- Offers API developer support and private label partnership options.
Cons:
- PhoneBurner operates only in the power dialing mode (there is no predictive dialer) and offers limited AI capabilities.
- Compared to the competing dialer solutions, PhoneBurner’s solution is a bit expensive.
The Bottomline
Using an AI dialer software solution when running your outbound calling campaigns can significantly improve your outcomes, helping you boost your team’s productivity and increase sales conversions. With the abundance of different auto dialing solutions out there, each offering a unique set of features and AI capabilities, it might be a challenge to select the best solution for your business. The AI dialing solutions listed above are some of the best tools you can leverage to enhance your outbound calling strategy by optimizing the entire process of placing outbound calls and making your sales reps more productive and efficient.
